Call the associate call in line before your shift starts, get the confirmation number, and tell your store. Then apply PPTO to that absence in the app, which is a separate step and the one that actually prevents the attendance point.
At a glance
Last verified November 10, 2026. Walmart changes these systems often, so if something on screen does not match what you read here, the system changed and this page has not caught up yet.

The three steps
Step four is the one people skip. The call in line records your absence. It does not apply your PPTO for you.
Why the confirmation number matters
It is the difference between a reported absence and a no call no show, and the two are not in the same league. It is also what makes a later PPTO correction a correction rather than a claim, if you need to apply PPTO after the fact.
If you cannot call
A late, awkward call is dramatically better than no call. People sometimes avoid calling because they expect a difficult conversation, which converts a manageable absence into the worst version of it.
The PPTO guide covers applying it to an absence and fixing a point already issued.
Walmart Call Out Number: How to Call In Sick FAQ
How do I call out of work at Walmart?
Call the associate call in line before your shift starts, get the confirmation number, and tell your store.
Does calling in stop an attendance point?
No. Calling in records the absence. Applying PPTO to that absence is what prevents the point.
What if I forget the confirmation number?
It is your evidence the absence was reported, so write it down at the time. Without it, a later correction is harder.
What happens if I do not call in at all?
That is a no call no show, which is treated far more seriously than a called in absence.
How late can I call in?
Before your shift starts. A late call is still much better than none.
Where this information comes from
Related guides
If this page did not cover your situation, these might: