wmlink/mytech: Ordering and Fixing Walmart Devices

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wmlink/mytech opens Walmart’s technology request and support area, and it works while you are signed in to One.Walmart. Use it for devices and hardware: something broken, something your role needs, something behaving wrongly.

As with every wmlink address, it skips navigation rather than authentication. Typed while signed out it lands you on the login page, which is not the shortcut failing.

wmlink/mytech at a glance

wmlink/mytechThe shortcut
Devices and hardwareWhat it is for
Signed in firstLike all shortcuts
Device identifierWhat to have ready

Last verified November 10, 2026. Walmart changes these systems often, so if something on screen does not match what you read here, the system changed and this page has not caught up yet.

wmlink mytech for ordering and fixing Walmart devices
What belongs here, and what to have ready first.

What wmlink/mytech is for

Use it forExample
A broken deviceA handheld that will not charge or scan
A device behaving oddlyScanning the wrong thing, or freezing
Hardware your role needsTied to your role rather than preference
A replacementFor something damaged or lost
Accessories and peripheralsChargers, cradles, and similar

How to raise a request

1Sign in to one.walmart.com. Otherwise the shortcut lands on the login page.
2Go to wmlink/mytech.
3Choose the request type. Fault, request or replacement. The right category routes it correctly.
4Describe it with the specifics below. This decides how fast it moves.
5Save the reference number. You cannot chase a request you cannot identify.

mytech versus servicenow

The honest answer is that these overlap, the boundary moves between portal updates, and it matters less than people worry it does.

Your situationStart with
A physical device is brokenmytech
You need hardware for your rolemytech
A system or application is throwing errorsservicenow
You cannot open a tool your role needsservicenow
You genuinely cannot tellEither. It gets routed.

A request in the wrong one of these two gets forwarded rather than lost. A pay or attendance question sent to either gets returned, which is the mistake actually worth avoiding. The ServiceNow guide covers what belongs there.

A broken store device

A device out of action is a floor problem as well as a technology problem, so it gets reported twice.

1Tell your People Lead. They have to cover the gap now.
2Log it properly as well. So it gets repaired or replaced rather than becoming the device nobody uses.
3Include the device identifier. Asset tag or whatever number is on it. Without this, nobody can act on it.
4Say whether it is repeatable. A device that fails every time and one that failed once need different responses.
Walmart mytech compared with servicenow for IT requests
Hardware here, systems there, and either gets routed.

What to include

  • The device identifier. The single most important line.
  • What it does. The exact symptom, including any error message word for word.
  • When it started. And whether anything changed around then.
  • Whether it is repeatable. Every time, or intermittently.
  • Whether other devices do it. Which separates one broken unit from a wider fault.
  • Impact. Whether work is stopped now, which legitimately changes priority.

wmlink/mytech FAQ

What is wmlink/mytech?

The shortcut to Walmart’s technology request and support area, used for devices and hardware. It works while you are signed in to One.Walmart.

What is the difference between mytech and servicenow?

Broadly, mytech is the front door for technology and device requests, and ServiceNow is the ticketing system behind IT support. In practice they overlap and either route gets your issue logged.

How do I report a broken store device?

Through the technology support route, with the device identifier, what it does and when it started. Tell your People Lead too, since a device out of action affects the floor.

Can I request hardware for myself?

Requests are tied to your role and what it requires. A request for something your role does not need will be declined rather than ignored.

Does mytech work from home?

Yes, once you are signed in to the portal, which from outside a store means verification has to be set up.

Can I use mytech for a password reset?

Try the self service reset and your People Lead first. Technology support is for device and system faults.

Where this information comes from

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